EFFECTIVE PERFORMANCE MANAGEMENT
Harrington Hall Hotel, 5-25 Harrington Gardens,
London SW7
14 Feb 2013
Covering Topics such as
- Measuring the Performance of your Team
- The Performance Management Loop
- Agreeing Objectives
- Constructive not Destructive feedback
- Marginal and Poor Performance Management Techniques
- Coaching and Counselling
WHY SHOULD YOU ATTEND
This one-day seminar is designed to help you deal
with the difficult people in your working life – the
people, particularly colleagues, who can be a
minor irritant or make your working day a misery.
By the end of the course you will have:
• Considered why people are difficult
• Acquired hints and tips on how to deal with the
dominators, the manipulators, the negatives
and the obstacles
• Analysed the attributes needed for dealing with
difficult people and acquired some damage
limitation strategies
• Practised good questioning and listening
techniques
• Developed a plan to cope with your own
difficult people
WHO SHOULD ATTEND
Difficult people can unfortunately be found in any
work situation, in any profession and at every
level within an organisation. Difficult people can
be our colleagues, those we work for and those
who work for us. This seminar is therefore not
aimed at any particular group, but is open to all
who are experiencing problems coping with
people they have to work with and who want to
learn how to cope positively with those people for
their own good and that of their companies.
A Certificate of Attendance for Professional Development will be
given to you on completion of the course.
Email: bookings@nh-hotels.com
http://www.management-forum.co.uk/ip/eventid/2175
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